Surveys

Want to know what your patients think of your office? Ask them.

Have a survey in mind or don’t know where to start, Catalyst can help get the process moving. Though our user friendly and anonymous email surveys you can receive information on what you are doing right, what needs improvement and what pieces are missing in your patient’s office experience.

Patient surveys are valid and reliable instruments that ask patients objective questions about aspects of care that both clinicians and patients think represent quality. Use surveys to be proactive and help catch problems before they happen. Surveys can provide a crucial total to bring all the pieces together hear patients’ voices clearly to better meet their needs.

Staff surveys

Practices can sometimes find themselves with groups of employees working under pressure and if not addressed could then lead to low morale and a high turnover of staff.

Left unattended employers run the risk of alienating their employees and patients, events can cause employee frustrations to boil over resulting in employers finding themselves on the back foot, faced with a problem that cannot be ignored. Ideally employers would allocate the time to fully understand the needs of their employees and learn from their experiences of working on the front line, but employers are too often themselves tied up with the day to day task of fighting their own fires.

Online surveys provide employers with an affordable and efficient method to automate the process of collating the information and storing it in a format that allows for real-time analysis there by helping the management towards the goals of achieving staff satisfaction and high productivity.

For addition support for employees and office morale see our office coaching programs